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Facilitator Competencies
Symfonys

The Facilitation Skills workshop series is based on these facilitation skills. (The skills have been considerably abridged down to an example 2 in each skill area. Please contact us if you are interested in the complete range).

You are welcome to check out one of our facilitation models and our definition of Facilitation.

General INTELLECTUAL VERSATILITY
  recognise, explore, use range of ideas/practices
gather and handle information
RELATIONSHIP VERSATILITY
adjust own behaviour to range of people
support improvement of relationships
AWARENESS OF SELF
tolerate ambiguity/open to learning
willing to experiment/resilience/self-confidence
ADULT LEARNING
belief in development
understand training/development continuum
LEARNING TECHNOLOGY
know methods and understand their use
understand facilitative style
Learning REVIEWING
  guide through learning cycle/help practise/apply learning
summarise key points/recall prior learning
CONCEPTUALISING
develop/provide models to describe complex ideas
scan, synthesize, conclude from data
PLANNING
design learning activities
design/implement action to achieve outcome
ENERGISING
vary methodologies
catalyse action
 
Intervening INFORMING
  be expert - know goals/subject; present understandably
write handouts/flip/ohp
QUESTIONING
gather information from, involve participants
confirm understanding/clarify
OBSERVING
choose elements to observe/scan to pick up cues
describe behaviours/moods/"music"/energy and effects
ATTENDING
understand emotional dynamics of group
gauge receptivity/sensitive to group stage of development
GIVING FEEDBACK
communicate observations/conclusions/perceptions
facilitate assimilation of feedback
be non-judgmental/allow for client interpretation/"reflector"
PROPOSING
adopt appropriate facilitation "mode"/depth/TIMING
select whether intervening on content or process
OPENING UP
generate options
encourage expression of views and feelings
FOCUSING
identify/define/reduce problems/goals/criteria
explore/paraphrase and connect content/feelings
BRIDGING
associations and consequences
exercises transferable/encourage commitment to future action

 

Symfonys Michael Harpham   1995

 

2004 SYMFONYS Group     Updated 23 October 2004